Paddock To Ply is located in Tinbeerwah, Queensland, Australia. Just outside of Noosa on the Sunshine Coast.
Australia Post is used for packing and shipping. Regular Parcel Service is quoted for delivery within Australia. International Standard Airmail Parcel Delivery is quoted for parcels leaving Australia.
Tracking, expediated shipping and insurance for parcels within Australia can be requested by contacting Paddock To Ply on 0403 933 044 for more information.
Shipping within Australia normally takes between 3 and 6 days.
Estimated shipping times to:
UK – 3 to 10 days
USA – 3 to 10 days
Rest of the world – 3 to 10 days
Please be aware that items being shipped from Australia to a different country may attract customs fees and or duties, these fees are set by individual governments and are the responsibility of the buyer. For more information, please contact your local customs office or postal service.
As a company Paddock To Ply are legally obligated to represent all international purchases as “merchandise” and fill in customs forms accurately. Customs value will be the sale price not including postage.
If an item hasn’t arrived or is lost or damaged during shipping please contact us by email, as soon as possible so we can attempt to rectify the problem. Once we’ve completed all checks we will arrange a replacement parcel to be sent to you via registered mail. You will be required to sign for this.
If you think there has been a mistake with your order please contact Paddock To Ply on firstname.lastname@example.org within 14 days of placing your order (30 days for international orders) and we’ll take care of it as quickly as possible. With regret, we are unable to check into orders beyond this time period.
If you would like to modify or adjust your order we are happy to help as best we can. Please get in contact with us as soon as possible by calling us on 0403 933 044 or by emailing email@example.com with your name and order number and required adjustment. Please be aware that if your order has already been shipped it will not be able to be adjusted.
Of course, if your order hasn’t shipped yet (you’ll receive an emailed shipment confirmation if it has) you can place another, new order on our website. In the comments field of your second order you must include both order numbers with a request that they be shipped together. We’ll make sure to ship them together and refund you the appropriate shipping.